Principles, stories, and insights on interrupting a rude world.
Christopher is the CEO of a large business, preparing to lead a major employee meeting. The company was known for long, serious meetings, and as he entered the conference room, he could feel the tension and negativity in the air.
Read Post
George owned a small mom-and-pop auto parts store back in the days before giant chain stores popped up on every corner promising “aisle 14” and absolutely no human interaction. In George’s place, there was no computerized voice asking you to “press 1 for spark plugs.” There was just George, a smile on his face and coffee that had been reheated three times.
Read Post
Have you ever been in a life situation where you didn’t have a good solution? You’re in need, but you don’t know where the help will come from. Life has a way of throwing moments like that at you without warning. One minute everything feels steady, and the next, the ground underneath you shifts. I found myself in that exact situation after a traumatic experience during my career.
Read Post
Whatever happened to good old-fashioned hospitality? You know the drill these days. Walk into a giant box store, wander around aimlessly looking for what you need, avoid eye contact with everyone, scan your own items at checkout, and head home without speaking to a single human being. Mission accomplished… I guess.
Read Post
In today’s fast-paced culture, “going the extra mile” almost feels like a lost art. Most people are just trying to survive the day, do the minimum required, and move on to the next thing. Efficiency rules. Convenience wins. And hospitality? Sometimes it feels like it got left behind somewhere around 2019. But this week on vacation, we were reminded that there are still people who choose to do more.
Read Post
I am a man of habit. I eat at the same places on the same days each week with the kind of dedication most people reserve for their fantasy football lineups. For nine years while serving as a church business administrator in Burleson, Texas, my Wednesday place was Stone Soup — a small sandwich shop tucked into the kind of cozy, friendly, home-style environment that makes you forget the rest of the world is in a hurry. A place you get to know. A place where you go to meet people, one at a time, whether you planned to or not.
Read Post
He is just a regular, ordinary guy — just like you and me. Well, not exactly. Stacy was homeless at one point in his life. Like many of us, his story is written with chapters of triumph and chapters of struggle. Life has a way of throwing curve balls when you least expect them, dealing hardball circumstances that leave most people simply trying to survive — white-knuckling their way through each day just to maintain.
Read Post
Did you know I am a highly skilled, professional, and seasoned MINI Cooper driver? Fourteen years of sport rallies and now on my third MINI Cooper — each one with more horsepower and performance than the last. The proof is in the driving.
Read Post
Have you ever played bingo with three hundred people at once? The caller never stops. Letters and numbers fly like confetti. Three hundred separate conversations roar at full volume. Multiple winners shout all at the same time — and somehow you're still not one of them. The prizes are fantastic. I never win any of them.
Read Post
A mountain cabin, a secret small group study, a son with mad web skills, and a launch date circled in red. This is how it all came together. Retirement was supposed to mean more fishing and fewer deadlines. But God, it turns out, had a completely different agenda. After I retired, I kept asking Him what was next. No thunderclap answer — just this quiet, persistent sense that a plan was already in motion and I just needed to keep walking. So, I did.
Read Post
Keystone, Colorado. Sunshine. Mountains. A crystal-clear little lake sitting right in front of us like a postcard that hadn't been mailed yet. We had scored a small table for four outside a charming little restaurant — the last available table, inside or out — and life was good. We were doing what we do best: eating, talking, and people-watching.
Read Post
We were the new kids. After accepting a position on a church staff in Burleson, Texas, my wife and I arrived in town knowing virtually no one. A handful of faces from the interview process — that was it. New city. New job. New everything. The blank-slate feeling of starting over somewhere unfamiliar is equal parts exciting and quietly terrifying. So naturally, we did what any reasonable person does in a new town.
Read Post
Have you ever walked into a crowded restaurant and realized every single seat is taken? Not just mostly taken — completely taken, like everyone in the county decided today was the day to eat out. No hostess. No waiting list. Just you, standing there with a look on your face that says somebody please leave.
Read Post
As a kid growing up in the '60s, my parents taught me not to interrupt adults when they were busy or talking. It's like my parents had a sign that says "POSTED — NO TRESPASSING." It was hard not to interrupt when I was excited about something and had to share, or if there was an emergency that needed immediate attention. So, not interrupting adults was just something I grew up learning.
Read Post
Have you ever come close to ending a friendship simply because someone sees the world differently than you do? If you haven't yet, chances are that moment is coming. There's something uniquely painful about looking at someone you've known and respected and suddenly feeling like a stranger standing across from them.
Read Post
Let’s be honest—we’re living in a world that often feels rushed, harsh, and disconnected. But that’s exactly why kindness matters more than ever. The good news? Each of us has the power to change the culture in the space we occupy.Hospitality—real, intentional, kindness-filled hospitality—can transform everyday spaces.
Read Post
Some people are born with a gift for hospitality. I'm not sure I was born with it — but I was raised in it. Growing up in the 1970s, my family owned a small business, and from an early age I absorbed the culture of that store like a sponge. The customer is always right. Treat everyone with respect. Value every person who walks through the door. Those weren't just business principles — they became the way I saw people. That foundation followed me everywhere.
Read Post
Practicing hospitality toward others isn't always easy. Life gets busy, frustrations build, and we find ourselves laser-focused on our own agenda — often missing the people right in front of us. Recently, I was standing in line at Sam's Club making a return when I noticed the woman ahead of me was struggling. The employee helping her was growing frustrated too. The issue? A receipt locked inside an app that kept throwing an error message every time she tried to log in.
Read Post
It was a last-minute decision. I turned to my wife and said, "Let's go to the Christmas parade." Simple enough. The annual Burleson Christmas Parade in Old Town — what we locals call our downtown area — was the perfect spontaneous plan for a cold winter evening. We parked and made our way toward Old Town central, and that's when it hit us. Miles of people. Kids bundled up in lawn chairs lining the curbs, faces lit with anticipation. Everyone wrapped so thick in coats and scarves they looked like they were headed to the ski slopes, not a Texas street parade.
Read Post
Hospitality is about making people feel seen, valued, and welcomed — without expecting anything in return. In one sentence: Hospitality is the intentional act of creating space where others feel they belong.
Read Post
Have you ever watched someone scream at a store employee over something simple? Finger in their face, veins in their neck — all over something that could've been fixed in thirty seconds with a little grace. We were in my son's college town for a big parents' weekend. Found a hotel, got in line to check in. Long line. One clerk. My patience was running on fumes.
Read Post
My wife and I had escaped to the beach for a week of sun, rest, and the kind of fun that’s supposed to slow life down. But somewhere between the sand and the souvenir shops, we began to notice something that didn’t belong there. At first, it was subtle—easy to dismiss as a coincidence. Then it kept happening. Again and again. Almost everywhere we went.
Read PostWhile the news cameras were focused on the chaos, the crowds, and the heartbreak unfolding on the beaches of South Padre Island this spring break, something quietly extraordinary was happening in the middle of it all. Beach Reach was there.
Read Post
Rudeness didn’t appear overnight, and it won’t disappear on its own. It has been learned, tolerated, and eventually normalized. But what has been learned can be unlearned—and what has been normalized can be interrupted. Hospitality is that interruption. It doesn’t shout. It doesn’t demand agreement. It simply changes the atmosphere the moment it enters the room.
Read Post